HealthsystemCIO.com December 18, 2025
Patient financial engagement vendors are performing well in a market that has matured significantly, with healthcare organizations reporting high satisfaction with their solutions’ impact on collection rates, according to a new report from KLAS Research.
The December 2025 study examined vendor performance across key areas including service quality, partnership strength, and financial impact, finding that while overall performance remains strong, meaningful differences separate leading vendors. The report evaluated five major vendors serving healthcare organizations: Epic, RevSpring, Cedar, Flywire, and Waystar. Patient financial engagement solutions enable healthcare organizations to deliver more transparent and convenient financial experiences for patients while enhancing cash flow and reducing administrative complexity.
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