Patient Engagement December 13, 2017
Our top articles in 2017 confirm the emerging trend of patient experience improvement in healthcare.
This past year has proven an eventful one in the patient engagement space. Industry focus on nursing communications, high patient satisfaction and CAHPS scores, and patient experience tips has highlighted a key shift in the healthcare industry: patient engagement is no longer about making patients happy, but instead about a holistic clinical experience.
Overwhelmingly, this year’s most-read articles emphasize the importance of the patient experience. As patients continue to assume more financial responsibility for their own healthcare, ensuring patient satisfaction and a positive patient experience have become high priorities for organizations. Understanding the difference between the two has become the linchpin in delivering both quality...
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