Becker's Healthcare November 8, 2023
Patient experience scores across the U.S. worsened for the second year in a row, though contributing factors may be improving, according to data from The Leapfrog Group’s fall safety grades.
Leapfrog includes five patient experience measures in its safety grades: nurse communication, doctor communication, staff responsiveness, communication about medicine and discharge information. Scores for each measure are calculated based on patient responses to a national and standardized survey following a hospital visit.
In 2022, all states saw a significant decline in the patient experience measures. The same was true in 2019, the last time experience measures were published by CMS. The two measures that saw the most significant declines in 2022 were communication about medicines and staff responsiveness....
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