HealthLeaders Media June 2, 2021
Accounting for patient perspectives adds value to safety and quality improvement initiatives.
KEY TAKEAWAYS
– Drawing on patient experience after a patient safety incident can answer important questions such as about missed diagnoses.
– Patient experience humanizes a patient safety incident and motivates providers and other healthcare stakeholders to adopt changes.
– Patient experience can have a pivotal impact on quality improvement initiatives because it injects patient perspectives into the process.
Patient experience is a valuable element of addressing patient safety incidents and conducting quality improvement initiatives.
After decades of operating with provider-centric care, healthcare organizations are becoming increasingly patient-centric. Evaluating and improving patient experience is a core component of patient-centric care.
“When you are defining patient experience, the most...
Today's Sponsors
Today's Sponsor