Healthcare IT News June 20, 2018
Jeff Lagasse

Healthcare organizations are also planning to ramp up customer relationship tools as they continue on the path to self-disruption, according to new research from Ernst & Young.

Hospital IT executives and professionals know that many healthcare organizations are amid a digital transformation. But where are they focusing those investments in the year ahead?

A new nationwide poll released by Ernst and Young found that almost all of the participants — 91 percent — have or are planning to undertake a technology adoption initiative in the next 12 months. Seventy percent cite improving patient experience as a key factor driving the initiative, 58 percent cite clinical outcomes and 59 percent customer relationships. Yet almost half, 46 percent, are...

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Topics: CRM, Health IT, Health System / Hospital, Market Research, Patient / Consumer, Provider, Technology, Trends
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