Patient Engagement February 27, 2020
A new KLAS report shows some disconnect between patient needs and vendor offerings for patient engagement technology.
Patient engagement technologies need to do more to integrate the patient voice, working to serve the patient – not just the provider – throughout the healthcare experience, according to a recent KLAS report obtained via email.
The Patient Engagement 2020 report, which leaned on survey responses from 300 patients across the country, specifically looked at patient experiences with patient engagement technologies. This comes as the healthcare industry works to incorporate the patient as a member of the care team and recognize the growing role of consumerism in healthcare.
“In recent years, provider organizations have increased their investment in patient engagement technologies, but the...
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