Healthcare IT News March 28, 2017
Portals are just the beginning.
While the healthcare industry by-and-large understands the importance of patient engagement in the service equation, setting up a system that empowers patients and gives them more control of the care process has been, for the most part, elusive.
Perhaps it is due to all of the moving parts of hospital workflow, relationships with post-acute providers that are still emerging and a complex customer dynamic that spreads across both provider and payer horizons.
Keeping the patient engaged amid a chaotic scheduling, clinical and financial environment is indeed a challenge. But technology companies are making inroads toward better patient engagement by targeting specific episodes and encounters in the vast healthcare continuum and it appears to leading to...
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