healthcare.digital February 14, 2025
Exec Summary
The athenahealth Patient Digital Engagement Index (PDEI) is a metric that tracks patient use of digital tools that interact with electronic health records (EHRs). The index measures three core digital activity categories: access to care, financial activity, and healthcare information.
The PDEI score is calculated by looking at how practices are using online tools for activities such as patient scheduling, paying bills, and viewing test results. The research tracked and measured the digital engagement of practices on the athenaOne® network from 2021 to 2024.
The athenahealth Research team gathered critical data from a sample including over 6,300 practices on the athenaOne® network and over 50 million patients. The team found that the median score for 2023 is...
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