CB Insights May 2, 2022
Access to digital scheduling, provider profiles, and virtual care options have become the largest determining factors in a patient’s choice of provider, according to patient satisfaction survey company Press Ganey.
Healthcare IT companies have been developing tools to make these services easily accessible to patients. Specifically, technologies for self-scheduling, virtual check-ins and screenings, patient access to records and data, virtual care options, and patient-provider messaging — known collectively as digital front door tech — are taking off.
These tools have also seen increased investor attention due to the benefits they deliver for providers,...
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