Patient Comfort With Virtual Mental Healthcare is High

mHealth Intelligence March 9, 2022
Anuja Vaidya

Healthcare consumers are becoming increasingly comfortable with receiving mental health services virtually, and plan sponsors — both payers and human resources directors — are paying attention.

A majority of healthcare consumers across all age groups are as or more comfortable with app-based virtual therapy than in-person services, according to a new report.

For the report, Evernorth, Cigna’s health services portfolio, partnered with Ipsos to conduct a nationwide survey of more than 3,000 healthcare consumers with employer-sponsored health insurance, 575 human resources leaders, and 58 health plan leaders. The survey was conducted in the fourth quarter of 2021.

Over the course of the COVID-19 pandemic, virtual behavioral healthcare shot up. About 17 percent of respondents said they used virtual mental...

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