Healthcare DIVE November 16, 2020
Hailey Mensik

Dive Brief:

  • The pandemic accelerated demand for more consumer-friendly healthcare services, including telehealth visits, online scheduling and mobile check-ins to reduce wait times, according to a new report from Kaufman Hall.
  • Providers unable to keep those changes in place, or those whose services are limited in scope, capacity or functionality, will struggle competing against those with more options or new players with retail experience, including CVS Health and Walmart, the report argues.
  • The proportion of consumers actively engaged in researching the price of their care is also on the rise. Millennials in particular feel more comfortable shopping among traditional providers, telehealth providers and retail clinics than previous generations, according to the report.

Dive Insight:

Providers suffered historic financial...

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Topics: Digital Health, Health IT, Healthcare System, Patient / Consumer, Provider, Public Health / COVID, Retail care, Retailer, Survey / Study, Technology, Telehealth, Trends
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