Fierce Healthcare April 3, 2024
Virtual care navigation platform Pager Health has built three new enterprise tools using Google Cloud generative AI technology to better support its payer partners.
Its care teams will have access to chat summation, a frequently asked questions bot and sentiment analysis.
The chat summation tool summarizes interactions with members, providing notes and eliminating documentation for clinicians.
“If an encounter takes 10 to 15 minutes, there’s always five to 10 minutes of documentation time that person has to do in another system of record,” said Nick D’Addezio, vice president of strategy and business development at Pager and a former executive director at Blue Cross Blue Shield Association. “In the chat summation tool, it goes down to one minute.”
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