HealthLeaders Media September 22, 2021
Patient follow-ups rise 1800% as unstructured radiologist notes, usually unrelated to the reason for the initial exam, are parsed and fed into patient EHRs.
KEY TAKEAWAYS
– Previous processes initiated fewer than 20% of follow-ups radiologists suggested; new system initiates 100% via the EHR
– A missed follow-up can lead to significant medical problems later
– The tech handily pays for itself in added exam revenue, and may benefit the patient safety, quality, and malpractice picture for Owensboro.
A patient safety initiative at Kentucky-based Owensboro Health is utilizing machine-driven natural language understanding (NLU) to automate the patient follow-up process.
Owensboro Health had been relying upon human staff reading radiologist notes, but the new machine-driven process has boosted the number of...
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