Becker's Healthcare October 25, 2024
In an interactive session at Becker’s 9th Annual Health IT + Digital Health + RCM Conference, Colleen Goethals, Vice President of Mid-revenue Cycle at Xtend Healthcare, a CorroHealth Company, addressed the persistent issue of claim denials in healthcare. She highlighted the increasing complexity and frequency of denials, noting that 89% of hospitals report a rise in denials, with some experiencing up to a 22% increase year-over-year.
Ms. Goethals attributes this to payers’ advanced technology and policy changes, which outpace healthcare organizations’ adaptations. During the session, she emphasized the importance of provider organizations understanding denial data, identifying root causes, and implementing proactive strategies — such as forming multidisciplinary teams, ensuring accurate documentation, and maintaining robust appeals processes. Ms. Goethals also stressed...
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