Patient Engagement March 8, 2024
Although 82 percent of payers fully cover claims for patient portal messages, some patients are left with up to a $25 bill for the exchange.
It’s getting increasingly common for healthcare providers to bill for patient portal messages, and it’s leaving some patients on the hook for an out-of-pocket bill, albeit the bill is nominal.
According to an analysis from the Peterson-KFF Health System Tracker, the bill for a patient portal message can reach up to $25 out-of-pocket.
However, it isn’t common for patients to foot the bill for secure direct messages over the portal. In 82 percent of cases, the out-of-pocket patient cost for patient portal messages was $0, meaning their insurance covered the cost. Fewer than one in...
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