Hacker Noon April 4, 2020
COVID-19 Prescreening SMS Bot
Problem, Objective and Solution write up courtesy of Oliver.
Problem:
Existing health services are overwhelmed by inquiries (online and web inquiries, call centers, ER visits, in-person GP visits).
Many are false positives (A person may feel sick but do not have COVID-19).
This takes testing resources away from true positives (A person who feels sick and has COVID-19).
In British Columbia, Canada, it takes over 24 hours to receive a generic response from a human SMS operator. A chatbot is a practical application because this task is repetitive and follows a sequential set of rules, a chatbot is a practical application. It’s also applicable to all regions of the...
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