HealthsystemCIO.com August 22, 2025
Three years after Oracle closed its acquisition of Cerner, many customers say promised benefits have yet to materialize, and defections have mounted among large health systems, according to a new report from KLAS.
Oracle Health’s acute-care footprint has “substantially declined” since 2022, with 57 unique hospital customers leaving and 12 of those systems exceeding 1,000 beds, the report said. Executives in KLAS’s longitudinal feedback group cite diminished partnership, communication gaps and talent losses as key contributors. Half of interviewed customers would not buy the EHR again, reflecting low satisfaction on relationship measures such as executive involvement and support quality, according to the report.
Some leaders also question whether Oracle’s federal focus diverts attention from commercial clients, while others point to...
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