Oracle Health loses ground 3 years after Cerner acquisition: KLAS

Becker's Healthcare August 21, 2025
Naomi Diaz

Oracle Health has struggled to retain customer confidence in the three years since acquiring Cerner, according to an Aug. 21 report from KLAS Research.

The report is based on seven rounds of interviews conducted with 43 Oracle Health customer organizations between 2022 and 2025.

Here are five key findings from the report:

1. Oracle Health has lost 57 acute care customers since 2022, including 12 health systems with more than 1,000 beds.
2. While Oracle has made promises of modernization and new technologies, many customers reported that communication has been inconsistent and that overall satisfaction has not improved. About half of those interviewed told KLAS they would not buy the EHR again.
3. Still, some progress has been noted. Customers...

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