Becker's Healthcare October 28, 2025
Optum Health, UnitedHealth’s care services division, “strayed from the initial intent,” said Optum CEO Patrick Conway while discussing the unit’s performance during UnitedHealth Group’s Oct. 28 earnings call. However, he remained confident that the company can push the business forward.
Mr. Conway said the division’s “rapid expansion” contributed to a provider network that was too large. He cited operating inconsistencies and risk due to products and services that were not aligned with a “clinically oriented, value-based model” as other factors.
Optum Health reported flat, year-over-year revenue this past quarter. Moreover, Optum Health’s fee-based care services “were not performing to their potential,” Mr. Conway added. “We are adopting more consistent and rigorous processes to better manage these practices for growth...
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