McKinsey August 23, 2022
COVID-19 required health systems to lean on their supply chain functions more than ever before, highlighting the function’s importance and opportunities to improve its performance and strategic value.
When the COVID-19 pandemic began, many health systems, despite their efforts to quickly adapt, soon began running out of essential supplies such as gloves, gowns, and N95 masks. This shortage—combined with unpredictable patient volumes and, more recently, rising inflation—has highlighted the importance of a well-performing, strategic supply chain.
Taking the pandemic into account, health system executives’ views of the supply chain function have evolved. In a McKinsey survey of US health system executives and supply chain executives, about two-thirds of respondents indicated that the pandemic has improved their perception of the supply...
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