Becker's Healthcare March 25, 2025
In today’s complex healthcare environment, patient loyalty is no longer guaranteed by quality care alone. Rising out-of-pocket costs, confusing billing statements, and a lack of transparency are pushing patients to seek alternative providers that offer a better patient payment experience.
To address these challenges, healthcare providers are investing in integrated digital payment solutions to streamline financial operations, eliminate arduous manual processes, and improve patients’ financial experiences.
The Problem: Cost Transparency and Payment Friction
Effective communication and transparency around healthcare costs are essential for improving the payment experience. According to a recent Elavon survey, 58 percent of patients are less than satisfied with the communication they received on healthcare costs and 45 percent were less than satisfied with the adequacy of...
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