KFF January 25, 2021
Even before the COVID-19 pandemic began, signing up for health coverage and applying for financial assistance was often challenging. A 2020 KFF survey found half (51%) of consumers who looked for coverage during the 2020 open enrollment encountered difficulties, and nearly 5 million consumers sought in-person help but couldn’t get it. During the 2021 open enrollment, challenges compounded as consumers unfamiliar with the process needed to find replacement marketplace or Medicaid coverage for the first time, in-person assistance shifted to remote, and other pandemic-related complexities arose. Last year, nearly all state based marketplaces (SBM) re-opened marketplace enrollment in response to the pandemic, and SBMs are beginning to announce COVID re-openings this year. President Biden has said he favors providing a...
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