Managed Healthcare Executive November 10, 2019
Every day across America, hundreds of thousands of patients wake up knowing that they will need support navigating care. Not just the support that care managers provide, but actual navigation in the form of transportation across diverse settings: their homes, community health centers, medical centers, skilled nursing facilities, rehabilitation centers, and more. At stake is nothing less than adherence to critical care—cancer and dialysis treatments, cardiac rehab, opioid use disorder recovery, and more—for the most complex, high-risk, high-cost patients.
Managed care organizations are increasingly recognizing that, just as food can be medicine or poison, transportation can help or hinder patient access to care and experience.
As leading health plans work to encourage care adherence and good health among their members,...
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