STAT May 28, 2024
Gen Z has made captioning cool. Captions are now widely available in social media, entertainment channels, and web conferencing platforms, including YouTube, Hulu, and Zoom. Yet, there is one extremely important place where captions are not regularly available: telehealth visits. This disproportionately affects people with hearing loss.
A friend of ours with hearing loss, whom we will call Cheryl, recently told us about her disappointing telehealth visit. She spent over an hour struggling to hear her doctor and to communicate her health concerns. Her doctor works in a shared space, which had extensive background noise, and chose to wear a mask, which prevented Cheryl from using non-auditory cues. Without captioning or a chat function, Cheryl could not engage with her...
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