PYMNTS.com April 30, 2024
In the fast-paced world of artificial intelligence, where chatbots like OpenAI’s ChatGPT are all the rage, a new EU privacy complaint is shining a spotlight on a pesky problem: These programs just can’t seem to stop spinning tall tales.
The complaint, filed by a European privacy rights group on behalf of an undisclosed individual, alleges that ChatGPT created false personal information about the complainant and could not fully rectify the inaccuracies.
This case underscores the technical and ethical hurdles that artificial intelligence (AI) companies must overcome to address “hallucinations” — confidently asserted falsehoods that chatbots can produce alongside factual information. Experts argue that resolving this issue will necessitate understanding the complex inner workings of AI models and the challenges of...
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