Patient Engagement August 3, 2023
Online provider reviews are often tied to strong patient-provider communication, with patients highlighting thorough procedure explanations when leaving five-star reviews.
A recent analysis of Yelp reviews shows that strong patient-provider communication is key to a good online provider review.
The study, which looked at plastic surgeons in particular, also showed that clinician competence and good clinical outcomes are also important.
The rise of healthcare consumerism in recent years has impacted the way patients interact with providers. A growing preference for self-service options and digital engagement has heightened the need for a positive online provider presence.
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