Healthcare IT News June 25, 2025
Providers need to listen more carefully to patient feedback, and to be more discreet in how they respond online to avoid potential HIPAA violations, a broad new analysis of review scores shows.
Between 2019 and 2023, patient volume at U.S. urgent care centers increased by 60%. But while that surge in demand highlights urgent care’s value, especially when compared with crowded hospital emergency rooms, there are significant improvements that can be made for better patient experience, a new report shows.
An analysis of 350,000 patient reviews from 10 of the nation’s largest urgent care providers found wait times remained a top patient complaint. Meanwhile, allegations of improper care increased 6.5%, according to this year’s urgent care patient experience report from...
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