Becker's Healthcare April 5, 2022
In March, brand management firm Reputation released its 2022 rankings of the top 15 health systems with the best patient reviews among the 25 largest U.S. systems by 2021 revenue. Becker’s reached out to some of those hospitals to learn more about the patient review management strategies they use. Here’s what they said:
Editor’s note: Responses have been lightly edited for clarity and style.
Karla Miller, PharmD. Care Experience Lead at HCA Healthcare (Nashville, Tenn.): HCA Healthcare has long been committed to continually improving our patients’ care experience by evaluating patient satisfaction and responding to feedback. We work to understand their experience in our care settings across the country by providing easily accessible ways for patients to offer thoughts about...
Today's Sponsors
Today's Sponsor