Online Pharmacies Boom, But Usability Issues Cloud the Future

HIT Consultant February 16, 2024
Jasmine Pennic

What You Should Know:

– The convenience of online pharmacies is undeniable, with a growing number of patients turning to them for prescription refills; however, a recent study by Software Advice reveals frustrations with app usability.

– While online pharmacies offer convenience, usability challenges threaten to hinder their long-term success. Addressing user concerns through improved app design and functionality is critical for ensuring patient satisfaction, medication adherence, and a thriving future for the online pharmacy industry.

Face Usability and Cost Challenges

While more patients are using pharmacy apps, user satisfaction has dropped significantly. Only 46% find them “very easy to use” compared to 69% in 2022. Gen Z users, known for their tech-savviness, are particularly critical. Other key findings of...

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