Politico December 4, 2024
WORKFORCE
Amazon’s One Medical, a national primary care brand, is using AI to combat physician burnout.
Artificial intelligence is supposed to transform medicine. But with AI tools flooding the market, health systems are grappling with where AI might best fit into their workflows.
Dr. Sunita Mishra, Amazon Health Services chief medical officer and former leader of innovative health projects at Providence Health, has long thought about ways to leverage technology to improve health care. At Amazon, she uses AI to obtain better data on One Medical’s primary care patients, aiming to reduce her doctors’ workloads.
Mishra spoke with Ruth about how Amazon uses AI to advance patient care.
This interview has been edited for length and clarity.
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