Healthcare Innovation September 25, 2024
Recommendations include real-time data sharing to give VA greater awareness of potential problems in system operations and prioritizing major performance incident response in a clear and consistent manner
An Office of Inspector General (OIG) report found that the VA and Oracle Health did not have adequate controls to prevent system changes in the EHR project from causing major incidents, to respond to those incidents uniformly and thoroughly, or to mitigate their impact by providing standard procedures and interoperable downtime equipment.
The EHR system experienced hundreds of major performance incidents affecting the five VA medical centers where the system was initially deployed.
A performance incident is defined as major when it causes severe system degradation, leads to an outage...
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