Becker's Healthcare July 19, 2024
Patient experience measures are showing signs of rebounding after falling dramatically during the pandemic, and a few elements are entering the spotlight after having notable effects on hospital scores.
Leapfrog’s spring safety grade update, released May 1, shows the first signs of improvement in these measures since COVID-19, though figures are still down from prepandemic levels, the organization said. The composite measures for staff responsiveness and communication about medicines fell the most in Leapfrog’s spring 2022 update, with average HCAHPS scores in those categories decreasing by 2.21 and 2.43 points, respectively. The latest data shows these measures ticked up by 0.16 and 0.23 points, respectively, at hospitals between fall 2023 and spring 2024.
An increased focus on nurse satisfaction and...
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