Becker's Healthcare July 16, 2024
A District of Columbia program that placed nurses in 911 call centers to triage non-life-threatening calls resulted in a drop of ambulance dispatches from 97% to 56%.
In the Right Care, Right Now program 911 dispatchers redirect non-emergency calls to nurses who diagnose patients over the phone, advise callers on where to seek care and arrange for non-emergency transportation. The program, launched in 2018 and evaluated by researchers from Georgetown University, American University and The Lab @ D, all based in D.C., has since triaged nearly 75,000 non-emergency 911 calls and directed about 35,000 of those callers to appropriate care sites.
Between April 2018...
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