Healthcare IT News April 12, 2021
While provider customers were largely satisfied with their vendors’ response to COVID-19, the report finds some major players stand out and others fall short.
A new report from KLAS Research found that overall customers feel that the health IT vendor community has “responded well” to the COVID-19 crisis.
Among large vendors, Nuance and Epic led the way, with MedAptus, Medigate, Mend and Pelitas ranking highly among those with fewer customers.
“In the spring of 2020, KLAS began collecting provider organizations’ feedback on the response of their software vendors and services firms to the COVID-19 pandemic and how well these companies supported customers throughout the crisis,” according to the report.
“The data in this report … includes ratings from 6,300...
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