Becker's Healthcare August 8, 2025
Naomi Diaz

Miami-based Mount Sinai Medical Center is among the first health systems to deploy a new AI-powered tool from Epic as the organization looks to better serve its Spanish-speaking patient population.

The tool is a Spanish-language version of Epic’s Augmented Response Technology (ART), which uses generative AI to analyze messages sent through MyChart and draft suggested replies for providers to review, edit and send.

The rollout builds on Mount Sinai’s early adoption of the English-language version of ART in 2023, which was driven by a surge in patient portal messages during the COVID-19 pandemic. According to Tom Gillette, CIO at Mount Sinai Medical Center, message volume spiked fivefold during that time as patients increasingly turned to digital channels for advice, prescriptions...

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Topics: EMR / EHR, Health System / Hospital, Provider, Technology
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