Becker's Healthcare June 27, 2025
From front-desk check-ins to back-end billing, reliance on manual processes create slow, error-prone workflows that frustrate patients and staff alike. Integrating digital tools that automate administrative workflows can lead to faster payments, cleaner claims, improved patient experiences and leaner staffing models.
Next Level Urgent Care, a Houston-based healthcare provider with clinics across Texas, transformed its revenue cycle and front-end operations through a multiyear partnership with RevSpring.
During a recent webinar hosted by Becker’s Hospital Review, Bill McGrath, chief technology officer with Next Level Urgent Care, discussed how digital engagement tools helped Next Level improve operational efficiency, staff workflows and patient satisfaction.
Here are three key takeaways:
Note: Quotes have been edited for length and clarity.
- Automation improves intake and...
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