McKnight's June 27, 2022
Chain-operated nursing homes that customize some services tend to perform better financially, according to a new study.
The findings were published in the May edition of Manufacturing & Services Operations Management by the University of South Florida-led research team.
The investigators measured how the degree of standardization across chain-operated facilities impacts performance outcomes, and used 11 years of federal nursing home data.
Data showed that a standardized strategy was associated with high efficiency, brand consistency, reduced costs and less waste. Additionally, customizing some services was also linked with higher service quality, customer...
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