Healthcare Finance News March 9, 2020
The MGAM and Healthgrades report also shows gender bias, with male doctors receiving higher average reviews than female providers.
A new report shows how patients grade their care providers based on skill set, communication and wait times, while also revealing gender bias as a factor in their reviews.
Most patients mention their doctor’s skill and care quality in their reviews, according to the 2020 Patient Sentiment Report, published and released by Healthgrades and the Medical Group Management Association. They also tend to raise concerns about factors such as wait time, visit time and office staff three times more in negative reviews than in positive reviews.
Patients tend to review male and female providers differently, the report showed, mentioning a doctor’s...
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