healthcare.digital September 10, 2025
HSJ: The Download
Nelson Advisors partner Lloyd Price interviewed for HSJ’s Download column and Expert Briefing story ‘The Ambient Voice Technology will hear you now’.
https://www.hsj.co.uk/expert-briefings/the-download-the-avt-will-hear-you-now/7039982.article
Across a range of software providers and settings over the past three months, The Download has been aware of:
AVT that enters simple mishearing mistakes on to patient records
AVT recording a conversation between a clinician and patient that overheard a separate conversation in the background and conflated the two on to one record; and
AVT in a mental health trust that wouldn’t take notes on a patient discussing suicide because the software it was adapted from had rules about not encouraging people to harm themselves.
One healthtech executive told me that because AVT...
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