healthcare.digital September 3, 2025
Nelson Advisors partner Lloyd Price interviewed by Digital Health for their ‘NHS App to unleash its full potential’ story.
Healthcare leaders have urged NHS England to unleash the full potential of the NHS App, following critique from Lord Ara Darzi.
Lord Darzi’s independent investigation into the state of the NHS in England, published on 12 September 2024, said that the app is “not delivering a ‘digital-first’ experience similar to that found in many aspects of daily life, although there is huge potential”.
Despite the Covid-19 pandemic leading to a rapid increase in registrations and nearly 80% of adults are now registered, Lord Darzi highlights that less than 20% of patients use the app monthly.
He adds that although there...







