Nearly 90% of hospital execs feel vulnerable to ‘extreme threats’ like Amazon, CVS

Healthcare DIVE June 5, 2019
Tony Abraham

Dive Brief:

• The majority of healthcare providers are failing to keep pace with consumer trends and remain uncompetitive with industry disruptors, according to Kaufman Hall’s 2019 Consumerism in Healthcare report.
• Executives are acutely aware of the problem: 88% of those surveyed report feeling vulnerable to non-hospital disruptors. Four in particular — Amazon, CVS and UnitedHealth Group and its innovation arm Optum — are considered to pose a “strong or extreme threat” to hospitals and health systems.
• Despite this, few legacy providers have made a concentrated effort to meet consumer demands. According to Kaufman Hall’s consumerism ratings, only 8% are considered “best in class” and 24% are taking a “thoughtful approach” to consumerism. Most providers are either planning...

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