Managed Healthcare Executive September 29, 2023
Ron Southwick

Patients are choosing virtual care for mental health needs. But telehealth usage in other areas has dropped, suggesting some patients prefer office visits.

Patients seem to be increasingly comfortable utilizing virtual care when it comes to behavioral health.

A new report on healthcare trends from Trilliant Health documents the rise in the usage of telehealth for behavioral health appointments. At the same time, the report shows the substantial drop in telehealth visits overall from the record utilization early in the COVID-19 pandemic.

In the fourth quarter of 2022, behavioral health accounted for nearly two-thirds (62.8%) of all telehealth appointments. That’s a substantial increase from the first quarter of 2020, when 41.8% of all telehealth visits were for behavioral health reasons.


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Topics: Digital Health, Health System / Hospital, Patient / Consumer, Provider, Survey / Study, Technology, Telehealth, Trends
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