PYMNTS.com February 21, 2023
Healthcare bills can be especially problematic to navigate and even harder to fully understand, even for the most seasoned consumers. Multiply any singular confusion by the three in four U.S. consumers who paid for healthcare products or services in the past 12 months, and that’s hundreds of millions of potential headaches.
PYMNTS’ latest collaboration with Lynx, “The Digital Platform Promise: How Patients Want to Streamline Healthcare Payments,” focuses on digital platforms’ role in the payment of healthcare products and services. The research found that 29% of consumers used a digital portal at least once to pay a medical bill in the past year, and one-quarter of those who used a digital portal to pay during that period say it is...
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