HealthLeaders Media December 12, 2025
Retiring NCQA President Peggy O’Kane says health system and hospital leaders should be investing in technology that supports the primary care provider, which in turn will save money and lives in the long run.
KEY TAKEAWAYS
– Peggy O’Kane is retiring at the end of this year after 35 years at the head of the NCQA
– O’Kane says the primary care provider is vastly overlooked in today’s disjointed and ineffective healthcare ecosystem, resulting in wasted money and services and poor quality outcomes.
– By investing in technology that promotes primary care and makes the PCP the care coordinator for patients, health systems and hospitals will see far less unnecessary specialist and ED visits and fewer patients with preventable health...
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