HealthsystemCIO.com November 12, 2025
Robbie Freeman, Chief Digital Transformation Officer, Mount Sinai Health System, is steering a consolidated digital-and-AI agenda that aims to simplify experiences for patients, clinicians, and a 48,000-person workforce, while tightening the link between experimentation and enterprise scale. In a wide-ranging discussion, he outlined a governance model that blends top-down priorities with bottom-up discovery, a disciplined approach to pilots, and an emphasis on training and workflow change to ensure real adoption.
This interview was conducted as part of our recently published Special Report on AI
In his role, Freeman oversees digital and AI product teams responsible for the myMountSinai app, omnichannel access (phone, text, web, app), and tools supporting clinicians at the point of care, alongside a new “employee digital...
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