Most businesses are still in “early stages” with generative AI

AXIOS July 22, 2024
Ina Fried

Nearly four in five of the companies diving headlong into generative AI are seeing a positive return on their investment, according to results of a new ServiceNow study, shared first with Axios.

Why it matters: Businesses are under tremendous pressure to demonstrate they aren’t missing out on the AI revolution, but many companies have struggled to go from experiments into full-scale use of the technology

By the numbers: In its inaugural AI Maturity Index, ServiceNow surveyed nearly 4,500 respondents from 21 countries and found that most companies are still in the early stages of adopting generative AI.

• The study assigned maturity scores between 1 and 100. The average score was 44 and the highest score was just 71. Only...

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