MedPage Today December 30, 2024
— Policy had no impact on ED visits or hospitalizations
Billing for certain patient portal messages was associated with a modest decrease in message volume in a large health system, researchers found.
In the 6 months after starting to bill for some messages as “e-visits,” the volume of patient-initiated medical advice message threads decreased 8.8% compared with the same dates in the previous year (P=0.002), reported Shannon Dunlay, MD, MS, of the Mayo Clinic in Rochester, Minnesota, and colleagues.
Between patients who sent a message after viewing a billing disclaimer on the patient portal versus those who did not, there was no difference in 7-day emergency department visits (1.6% in both groups) or hospitalizations (1.7% vs 1.6%), Dunlay and colleagues...
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