HIT Consultant September 5, 2025
For healthcare payers offering Medicare Advantage and Dual Special Needs Plans (D-SNPs), the translation of member-facing materials is a costly, complex and high-stakes process. Translation requirements place an enormous burden on payers and, yet, it is critical for a positive member experience and accessibility in the U.S., where nearly 68 million people speak a language other than English at home.
The Centers for Medicare & Medicaid Services (CMS) mandates that materials such as Annual Notices of Change (ANOCs), Evidence of Coverage (EOCs) and Summaries of Benefits (SBs) be translated for any population language group comprising 5% or more of a plan’s service area population. The 2024 CMS Final Rule extends this obligation: Once a member from a qualifying language group...
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