Healthcare Innovation April 16, 2021
Sensible changes can do right by seniors and deliver a more impactful, modernized consumer survey that holds Medicare Advantage accountable
Ninety-one percent of consumers read online reviews for restaurants, home repairs, and numerous service providers in order to make an informed decision. While not quite the same, Medicare Advantage also offers seniors and individuals with disabilities who are eligible for Medicare a window into consumer experiences with a particular health plan before making an enrollment decision.
In Medicare Advantage, the federal government holds health plans accountable for quality and consumer experiences through the Star Rating System. The Centers for Medicare and Medicaid Services (CMS) score Medicare Advantage plans on a one-to-five scale, with five stars being the highest rating....
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