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Health systems are learning that they need to plan carefully to give consumers access to services on a mobile platform.
KEY TAKEAWAYS
– Spurred by the move to patient-centered healthcare, a consumer culture that’s evolving around smartphones, and the pandemic, healthcare organizations are scrambling to make sure their patient engagement programs are seamless and comprehensive.
– Mobile patient engagement platforms are evolving beyond the patient portal, but healthcare leaders need to make sure those new services don’t disrupt staff workflows.
– As health systems add in new services like scheduling, medication management, and wearables, they need buy-in from clinicians—and they need those clinicians to help plan those services.
Healthcare organizations are finding that an effective patient engagement strategy involves more...
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